1 General Terms & Scope of Agreement
These Terms and Conditions ("Terms") form a legally binding agreement between each member ("you" or "player") using the Casinogams platform and Casinogams ("we", "the Company"). By using our website or mobile app, you agree to these Terms.
- These terms may be updated at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms.
- We are committed to maintaining the quality, security, and gaming experience of the Casinogams service.
- This agreement is governed by the laws of Bangladesh and applicable international gaming regulations.
2 Account Registration & Information
To register an account on Casinogams, you must provide accurate personal information, including —
- Full Name: Your full legal name — no nicknames or aliases.
- Date of Birth: Your correct date of birth. This is essential for age verification.
- Email & Phone: An active email address and phone number that you own and control.
- Address: Your complete current residential address.
- Identity Document: A national ID, passport, or other valid documents may be required at the time of verification.
Important: Opening multiple accounts under the same identity is strictly prohibited. All associated accounts will be closed and funds may be forfeited.
Account Security
Your password and login credentials are entirely your responsibility. If you notice any unauthorised access to your Casinogams account, notify our support team immediately.
3 Age Restriction & Eligibility
To play games on Casinogams, you must 18 years of age or older must be.
- No person under the age of 18 is permitted to open an account on this platform.
- We reserve the right to verify your age at any time.
- If we discover that an underage person is using an account, it will be closed immediately.
- Some countries set the legal gaming age above 18 — in such cases, the local law applies.
Warning: Underage gaming is a serious offence. If we identify an underage user, we may take legal action as appropriate.
4 Deposits, Withdrawals & Payments
Casinogams supports multiple secure payment methods. All transactions are encrypted and fully protected.
Deposit Process
- The minimum deposit is generally 100 BDT, and a maximum limit applies per transaction.
- Deposited funds are credited to your account instantly.
- Your name, address, and banking details must be accurate when making a deposit.
- Once a deposit is completed, it is generally non-refundable.
Withdrawal Policy
- Withdrawals are generally returned to the same payment method used for the original deposit.
- Some additional verification may be required for your first withdrawal.
- Withdrawal requests are typically processed within 24–48 hours.
- Large withdrawals (e.g., above 50,000 BDT) may take additional time for security verification.
5 Bonuses, Promotions & Offers
Casinogams regularly offers attractive bonuses and promotional deals. Each offer comes with its own terms and wagering requirements.
Bonus Types
- Welcome Bonus: A bonus awarded to new members on their first deposit.
- Reload Bonus: Additional credits awarded on subsequent deposits.
- Free Spins: Free spins awarded for use on specific slot games.
- Cashback: A partial refund of lost funds.
Bonus Terms
- All bonuses carry a wagering multiplier (e.g. 35x) — meaning the bonus amount must be wagered 35 times before withdrawal.
- Once a bonus has been claimed, it cannot be cancelled.
- Bonus validity periods generally range from 7 to 30 days.
- Bonuses cannot be used on certain games.
- Withdrawing before meeting wagering requirements will result in the bonus being voided.
Tip: Always read and fully understand the terms and conditions before claiming a bonus. This helps you avoid complications down the line.
6 Games, Betting & Gameplay Rules
Every game on Casinogams carries international RNG (Random Number Generator) certification, ensuring all outcomes are completely random and fair.
Slots & Casino Games
- Each spin or round is independent and produces a random outcome.
- The payout percentage (RTP) is set for each game and displayed transparently.
- Past results have no bearing on future outcomes.
Sports Betting
- All Sports Betting wagers are placed on the actual outcomes of matches.
- If a match is cancelled or postponed, the stake is generally refunded.
- Live betting moves fast and has its own specific rules.
Live Casino
- Live Casino games are played with real dealers and real cards/tables.
- All live sessions are recorded for transparency and dispute resolution.
7 Prohibited Activities & Abuse
The following activities are strictly prohibited on Casinogams and may result in permanent account closure and forfeiture of funds —
- Multiple Accounts: Opening multiple accounts under the same identity.
- Bonus Hunting: Attempting to withdraw using only bonus funds without meeting the wagering requirement.
- Associated Account Abuse: Claiming bonuses jointly with family members or friends.
- Fraud: Providing false information or making fraudulent payments.
- Software Abuse: Use of bots, scripts, or automation tools.
- Rule Violation: Violating our gaming rules.
- Abusive Behavior Toward Support Staff: Threatening or abusive behavior.
Warning: Breaching these rules will result in permanent account closure, and all funds may be forfeited.
8 Identity Verification (KYC) & Data Proof
Casinogams follows KYC (Know Your Customer) policies in line with industry standards. This helps prevent fraud, money laundering, and other financial crimes.
When is KYC required?
- At the time of your first large withdrawal (generally above 50,000 BDT).
- We may request additional verification at any time.
- If suspicious activity is detected.
Required Documents
- Proof of Identity: National ID card, passport, or driving license (scanned copy).
- Proof of Address: Electricity bill, bank statement, or utility bill.
- Proof of Payment Method: Screenshot of your bank account or mobile wallet.
Verification Process
- Verification typically takes 24–72 hours after documents are submitted.
- Unclear or incomplete documents will be returned for resubmission.
- The support team will inform you of the reason for any rejected documents.
9 Responsible Gaming & Well-being
Casinogams is deeply committed to responsible gaming. We believe gaming should always be a form of entertainment — never a problem.
Self-Exclusion
- You can temporarily or permanently close your account at any time.
- Self-exclusion can be set for a minimum period of 30 days.
- No bonuses or promotional offers will be sent during an exclusion period.
Betting Limits
- You can set daily, weekly, or monthly betting limits.
- Once a limit is set, you will not be able to place bets exceeding that amount.
- Limits can be decreased, but increasing them may require additional processing time.
Helplines & Resources
- We provide connections to local and international helplines for support with gambling-related issues.
- Contact our support team for free advice and assistance.
10 Privacy & Data Protection
Your personal and financial data is handled with the utmost care. Casinogams complies with all international data protection regulations.
Data Encryption
- All sensitive data is protected by bank-level SSL encryption.
- Your transactions are fully encrypted and stored on secure servers.
Data Usage
- We use your information solely to provide gaming services and prevent fraud.
- Your data is never sold to third parties.
- For our full privacy policy, please visit our Privacy Page See.
11 Account Closure and Suspension
Casinogams allows users to close their account at any time. However, in certain circumstances we may close an account automatically.
Closed by Player
- You can request account closure through support at any time.
- You may withdraw any outstanding balance before the account is closed.
- A temporary closure can be reversed, but a permanent closure remains in effect.
Closed by Casinogams
- Due to rule violations, fraud, or suspicious activity.
- An underage user is detected on the account.
- If you engage in bonus abuse or fraudulent behavior.
Note: When an account is permanently closed, all associated data is deleted. The account cannot be reopened.
12 Changes & Updates to Terms
We reserve the right to amend or update these terms at any time. We will notify you of significant changes via email or a site notice.
- The effective date of any updated terms is always announced in advance.
- Continued use of the platform after an announcement constitutes acceptance of the updated terms.
- For significant changes, we will give reasonable advance notice.
FAQs
No, the same person cannot open multiple accounts. This is a violation of our rules and all associated accounts will be closed. We use various tracking systems to detect duplicate accounts.
Yes, absolutely. Withdrawing before meeting the wagering requirements will result in the automatic cancellation of your bonus. For example, a bonus of BDT 1,000 with a 35x wagering requirement means you must place BDT 35,000 in bets.
KYC helps prevent money laundering and fraud. It is essential for protecting both you and us. Verification typically takes 24–72 hours.
Usually 24–48 hours. Large withdrawals may require additional verification, which can extend the timeframe. Slight delays may occur on weekends.
Contact our support team immediately. Set up self-exclusion or betting limits. We can permanently close your account and refer you to relevant treatment organisations.